Shipping Policy

At Knockout Sneaker Boutique, we want every order to reach you as quickly and reliably as possible. This policy explains how we process and ship orders, so you always know what to expect from the moment you check out to the moment your sneakers arrive.

Order Cut-Off Time

Orders placed before 5:00 PM Central Time (CT) are processed the same business day. Orders placed after 5:00 PM CT, or on a day we are closed, are processed on our next business day.

Order Processing (Handling) Time

Once your order is placed and payment is confirmed, our team prepares it for shipment within 1–2 business days (Monday–Friday). This handling time covers picking, quality-checking, and packing your sneakers — it does not include the time the carrier takes to transport your package.

Processing takes place Monday through Friday, in line with our regular store hours. Orders placed on a Saturday or Sunday, or after the daily cut-off time, will begin processing on the next available business day.

Shipping Charges

Shipping charges are calculated automatically at checkout based on your order subtotal.

Estimated Delivery Time

Your total delivery time is made up of two parts:

• Processing time — 1–2 business days, Monday–Friday (see above)
• Carrier transit time — approximately 4–5 business days, Monday–Friday, once your package leaves our store

Carrier transit time may vary depending on your location and the shipping method selected. An estimated delivery window based on the carrier's own service standards will be shown to you at checkout before you complete your purchase.

We do not guarantee specific delivery dates, as transit times are ultimately determined by the shipping carrier and can be affected by factors outside our control, such as weather or carrier delays.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can use this number to follow your package's journey directly with the carrier.

Free Local Pickup

If you're local to Wichita, Kansas, you can choose Free Local Pickup at checkout. Pickup orders are typically ready within 2 hours of being placed, during our normal store hours. You will receive an email or phone notification once your order is ready for collection at:

Knockout Sneaker Boutique 600 E Douglas Ave, Wichita, KS 67202, United States

Please bring a valid photo ID and your order confirmation when picking up your order.

Incorrect or Incomplete Shipping Addresses

Please double-check your shipping address before completing checkout. If a package is returned to us due to an incomplete or incorrect address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply to cover the cost of reshipping the order.

Lost, Delayed, or Damaged Shipments

If your tracking information shows an unusual delay, or if your package arrives damaged, please contact our customer support team at support@knockoutsnkrs.com or +1 316-347-6181 as soon as possible. We will work with the carrier and with you to investigate the issue and find a fair resolution, which may include a replacement or a refund depending on the circumstances.

International Shipping

At this time, Knockout Sneaker Boutique ships within the United States only.

Customer Support

If you have any questions about your order or this Shipping Policy, our customer support team is available:

• Hours: 10:00 AM – 7:00 PM (CT), during regular store hours
• Email: support@knockoutsnkrs.com
• Phone: +1 316-347-6181
• Address: 600 E Douglas Ave, Wichita, KS 67202, United States