FAQ
Frequently Asked Questions
Orders & Products
Are your sneakers genuine?
Yes. Every sneaker we sell, new or pre-owned, is 100% genuine. As a resell sneaker shop, we carefully inspect and verify each pair before it's listed for sale, in-store and online.
What brands do you carry?
We carry a curated selection of Jordan, Adidas, and Nike sneakers, including both new and pre-owned pairs.
What sizes do you carry?
We offer sizes ranging from Men's 4Y–15 and Women's 3.5–16.5.
Do you buy or trade sneakers?
Yes. We buy, sell, and trade sneakers directly with customers. We accept both new and used sneakers, and you can be paid in cash or store credit, following an in-person inspection of your item.
Do you have a physical store I can visit?
Yes. Our store is located at 600 E Douglas Ave, Wichita, KS 67202, United States. Our hours are Monday – Saturday, 10:00 AM – 7:45 PM (CT), and Sunday, 10:00 AM – 7:00 PM (CT).
Can I cancel or change my order after placing it?
We process orders quickly, so cancellations can only be made if the order has not yet entered processing. Contact us as soon as possible at support@knockoutsnkrs.com or +1 316-347-6181, and we'll do our best to help, though we can't guarantee a request will arrive in time.
Shipping
What is your order cut-off time?
Orders placed before 5:00 PM Central Time (CT) are processed the same business day. Orders placed after that, or on a day we're closed, are processed the next business day.
How long does processing take?
Orders are processed within 1–2 business days, Monday through Saturday. This is separate from the time it takes the carrier to deliver your package once it ships.
How much does shipping cost?
Shipping is free on orders of $100.00 or more. Orders under $100.00 have a flat shipping fee of $4.95.
Do you offer local pickup?
Yes, Free Local Pickup is available at checkout. Orders are typically ready within 2 hours during our regular store hours.
Do you ship internationally?
At this time, we only ship within the United States.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number you can use to follow your package.
Returns & Refunds
What is your return policy?
You can return eligible items within 14 days of delivery. Items must be unworn and unused, in their original shoebox with all tags attached. We do not charge a restocking fee.
Who pays for return shipping?
If the item is defective, damaged, or incorrect, we cover the return shipping cost. For all other returns, such as a change of mind, the customer is responsible for return shipping.
How long does it take to get my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method. Your bank may take a few extra days to show it in your account.
Do you offer exchanges?
We don't currently offer direct exchanges. If you'd like a different size or style, please return your item for a refund and place a new order.
What if my item arrives damaged or incorrect?
Contact us within 14 days of delivery at support@knockoutsnkrs.com or +1 316-347-6181. We'll arrange a free return and provide a replacement or full refund.
Payment
What payment methods do you accept?
We accept credit and debit cards, Shop Pay, Apple Pay, and Google Pay.
What currency are your prices in?
All prices on our website are listed in U.S. Dollars (USD).
Will sales tax be added to my order?
Applicable sales tax is calculated automatically at checkout based on your shipping or billing location, and shown to you before you complete your purchase.
Is it safe to enter my payment details on your site?
Yes. All payments are processed securely through Shopify's payment infrastructure, and we do not store your full card details on our own systems.
Privacy & Website
Do you use cookies or tracking on your website?
We only use essential cookies needed for core functions like your shopping cart and checkout. We do not currently use analytics or advertising tracking tools.
Will I receive marketing emails from you?
No. We only send emails related to your order or your support requests — we don't send marketing or newsletter emails.
Still Have Questions?
Our customer support team is happy to help:
- Email: support@knockoutsnkrs.com
- Phone: +1 316-347-6181
- Address: 600 E Douglas Ave, Wichita, KS 67202, United States
- Customer Support Hours: 10:00 AM – 7:00 PM (CT), during regular store hours
