REFUND AND RETURN POLICY

Return & Refund Policy

We want you to be genuinely happy with your sneakers. If something isn't right, this policy explains how our returns and refunds work.

Return Window

You may request a return within 30 days of receiving your order. Requests submitted after this 30-day window cannot be accepted.

Condition Requirements

To qualify for a return, items must be:

  • Unworn and unused, with no signs of wear on the soles or uppers
  • In their original shoebox, with all original tags attached
  • Free of any damage, odor, or alteration not caused by us

Items that do not meet these conditions may be declined and returned to the customer at their expense.

How to Request a Return

To start a return, contact our customer support team with your order number:

Our team will confirm your eligibility and provide instructions for sending your item back to us.

Return Shipping Costs

  • Defective, damaged, or incorrect items: We cover the cost of return shipping.
  • All other returns (such as a change of mind or sizing preference): The customer is responsible for the cost of return shipping.

No Restocking Fees

We do not charge a restocking fee on any eligible return.

Refund Process and Timeframe

Once we receive and inspect your returned item, we will notify you by email of the outcome. If approved, your refund will be processed within 5–7 business days and issued to your original payment method. Please note that your bank or card provider may take a few additional business days to reflect the refund in your account.

Damaged or Incorrect Items

If you receive an item that is damaged or is not what you ordered, please contact us within 30 days of delivery at support@knockoutsnkrs.com or +1 316-347-6181. We will arrange a free return and a replacement or full refund, depending on your preference and product availability.

Missing Items

If any part of your order is missing when it arrives, please reach out to our customer support team as soon as possible so we can investigate and resolve the issue promptly.

Order Cancellations

Because we process orders quickly to get them to you sooner, we can only cancel an order if it has not yet entered processing. Please contact us as soon as possible after placing your order if you need to request a cancellation; we cannot guarantee that a cancellation request will be received in time.

Local Pickup Returns

If your order was collected via Free Local Pickup, you may also bring the item back in person to:

Knockout Sneaker Boutique 600 E Douglas Ave, Wichita, KS 67202, United States

during our regular store hours, along with your original order confirmation.

Customer Support

If you have any questions about a return or refund, our customer support team is available:

10:00 AM – 7:00 PM (CT), during regular store hours